Terms & Conditions
USE OF SITE
Use of this Site, which is owned by Anita Flavina Trading Limited (ANITA FLAVINA) of 95 Biddulph Mansions, Elgin Avenue, London, W9 1HU (Company Registered Number: 12481297) (VAT Number: GB 348794641), is subject to the following legal terms.
Copyright and all other intellectual property rights, in both the content of this Site, including trademarks, names, logos displayed (the “Trademarks”) on this Site are registered and unregistered Trademarks owned by ANITA FLAVINA LTD. Copyright © 2016 Anita Flavina Limited. Except as expressly set out below, all rights reserved.
Content included on the Site may be accessed by you for your own internal non-commercial use only. You may not copy, perform, publish, modify, transfer, create derivative works from, commercially exploit or otherwise use in whole or part any content, software, products or services obtained from this Site.
You may not delete or alter, in part or in whole, any copyright, trademark, intellectual property or other legal notices from any part of this Site.
You will keep any password assigned to you which permits access to this Site or any part of this Site strictly confidential and shall not divulge it to any other person. Unauthorised use of this Site, including, but not limited to, unauthorised entry into it, misuse of passwords or misuse of any other information, is strictly prohibited.
You may not use this Site in any manner that could damage, disable, overburden, or impair this Site or interfere with any other party's access to and/or use of this Site.
You may not attempt to gain unauthorised access to this Site, computer systems or networks connected to this Site, through hacking, password mining or any other means. You must not use these facilities to commit or encourage a criminal offence, to insert, transmit or distribute viruses or corrupt data or to send any unsolicited advertisement or other promotional material (that is, "spam").
You agree that you will not engage in any activities related to this Site that are contrary to applicable laws or regulations. You may not use this Site for any purpose that is unlawful or prohibited by these legal terms.
Unless authorised in writing by ANITA FLAVIN, ANITA FLAVINA expressly prohibits linking of any part of this Site to or from any other Sites (including so-called "deep-linking").
You are prohibited from using any marks for any purpose including, but not limited to use as meta tags on other pages or Sites on the Internet.
ANITA FLAVINA may terminate your access and use of any part of this Site at any time without notice. By accessing the Site, you warrant and represent to the website that you are legally entitled to do so and to make use of the information made available via the Site.
Anita Flavina Limited makes no warranties, representations, statements or guarantees (whether express, implied in law or residual) regarding the Site.
External links may be provided for your convenience, but they are beyond the control of the Site owner and no representation is made as to their content. Use or reliance on any external links and the content thereon provided is at your own risk.
You have the right to withdraw from the purchase agreement you entered into within 14 calendar days from the day you receive the Goods, or evidence to that fact, without giving any reason. Returns must be communicated in writing; a template for the return of goods can be downloaded from this Site but it is not mandatory. The cancellation period is 14 calendar days; the cancellation period runs from delivery of the good(s), or last good if the order is in multiple parts, or evidence to that fact. The goods must be returned 14 calendar days from the date the cancellation form is communicated to ANITA FLAVINA, or affiliate. ANITA FLAVINA aims to process all returns within 48 hours of receiving your order back. Whilst it may be sooner, please allow up to 5 calendar days during sale periods. ANITA FLAVINA, or affiliate, is not obligated to issue refunds if the goods are received later than 14 calendar days from the written communication of the cancelation of an order. Orders must be returned in one shipment and the return pro-forma invoice included in your parcel.
We request that returns are shipped through if from the UK via registered Royal Mail. ANITA FLAVINA is not liable for any returned goods which are not returned in this way. The return address is stated on the pre-printed shipping label supplied with your goods. Failure to return goods using Royal Mail registered delivery does not affect your statutory rights.
ANITA FLAVINA will not accept returns for any items that have been worn, exposed to damaging elements or if the ANITA FLAVINA tags have been removed. Returns that are soiled or damaged through wear and tear may not be accepted for a refund or exchange. Should an item be received by you in a damaged state or without tags, we ask you contact us immediately. We strongly recommend that products are checked thoroughly before they are tried on or any tags or packing are disposed of.
All shoes should be tried on a carpeted surface and kept in protective dust bags provided until you are certain you are keeping them.
The original ANITA FLAVINA shoe box is considered a part of the product and shoes returned without it may be sent back to the customer.
Please be aware that international customs duties and sales taxes are NOT refunded for shipments outside the European Community (EU). If you are located outside the EU you will be required to pay additional taxes and duties on exchange items.
All undamaged, correctly returned products will be exchange or credited to the original purchaser's account excluding delivery charges.
MADE TO ORDER
Regrettably, our Made-to-Order service is temporarily paused. We are therefore currently unable to fulfil any new orders from our Made-to-Order offering.
We will provide updates in due course to all those with existing orders. We look forward to resuming our Made-to-order service soon.
- Given the bespoke nature of the service, payment will be taken in full, 48-72 hours after the order is placed.
- ANITA FLAVINA shall aim to deliver the product within 10 weeks of the order confirmation; the delivery of an order is subject to the availability of materials and ANITA FLAVINA reserves the right amend the delivery time as necessary.
- ANITA FLAVINA shall be entitled to refuse any monogramming of initials which would result in an offensive word in any language at its sole discretion.
- ANITA FLAVINA shall be responsible for delivery of the goods and title shall pass on delivery of the order.
- Once your order has been placed, due to the bespoke nature, we are unable to cancel or amend the order.
- Should the order be cancelled for whatever reason, after 48 hours of the placement of an order, ANITA FLAVINA shall not be liable to refund any direct or indirect costs borne by the Customer, including purchase price, delivery costs and taxes.
- Requests to amend the order are only possible within 48 hours of order placement. Any amendments thereafter will result in the order being cancelled, you will be charged 100% of the total order value and a new order will need to be placed.
- Fabric colours and materials may vary. Anita Flavina cannot accept responsibility for any variations in colour, shade and texture and will not accept returns on this basis.
- Please be aware that the image seen is a mocked visual representation of how your MADE-TO-ORDER item should look and there may be slight colour/material variations in the actual product you receive.
- ANITA FLAVINA reserves all of its intellectual property rights in the designs of MADE-TO-ORDER products. Therefore, the design, as defined by the email confirmation order, is not unique to the customer. b) These terms and conditions are subject to change at any time without prior warning. Governing Law a) These terms and conditions shall be governed by English Law.
Customers will be charged in USD, GBP, EUR, JPY, AED, HKD, KRW, CNY, AUD or CAD depending on which region their shipping country falls under. For those customers with payment methods not denominated in these currencies, the final price paid will depend on the exchange rate on the day the purchase has been made. The region the website will be viewed in depends on your location and your IP address.
Any promotion code issued to you cannot be transferred onto a new order and we do not offer cash or store credit alternatives. The conditions of use relating to any discount code will be related at the time of issue.
While we provide our pricing guidelines, which we at ANITA FLAVINA will follow business wide, we are not responsible for the prices they may decide on. We are therefore unable to price match any retailer.
ANITA FLAVINA is committed to fair and transparent pricing and we are not obligated to issue any form of refund. However, should you still be within your returns period and we are still offering the item to purchase on our website, we may consider the merits of each individual case.
As we are an international company based in the UK, any transactions placed outside of the UK may appear as international. Depending on your payment method, you may be subjected to a bank fee and as this is a bank charge, we regret we are unable to influence this. Please note these fees are non-refundable by ANITA FLAVINA.
ORDERS AND ACCEPTING OF YOUR PAYMENT
Once your order has been placed, you will receive a confirmation email that we have received the details of your order. Please note that this is not a confirmation that your order has been accepted by us. We reserve the right not to accept your order for payment, shipping restrictions or stock reasons. If your order is not cancelled and once your order has been accepted, you will then receive a confirmation of the dispatch of your goods. Pre-order and MADE-TO-ORDER goods will be delivered as specified at the time of ordering. Risk passes to the customer on delivery of the items; any damage prior to delivery is the responsibility of ANITA FLAVINA, or affiliate.
We are unable to ship styles which include python skin to countries outside of the EU due to custom restrictions
Products are for your own personal use and not for resale. ANITA FLAVINA reserves the right to restrict multiple purchases of one style made by the same customer or to be shipped to the same shipping address.
The content included on this Site is provided on an "as is" basis. ANITA FLAVINA does not give any other warranty, express or implied, or make any representation including without limitation that the content included in this Site is complete or accurate or up to date. ANITA FLAVINA reserves the right in its sole discretion and without any obligation or notice requirement to change, alter or edit content included in this Site.
ANITA FLAVINA will not be liable for any damages (including without limitation for loss of profits, loss of business or of anticipated savings, loss of goodwill, loss of reputation, loss or corruption of data or for any type of special, indirect, incidental or consequential loss or damage) whether arising out of your use or delay or inability to use this Site or its content whether arising in contract, tort (including negligence) or otherwise except in the case of fraud or death or personal injury caused by ANITA FLAVINA negligence.
ANITA FLAVINA does not take responsibility for any event which is outside its reasonable control nor for any consequential loss arising from such an event.
From time to time, ANITA FLAVINA may change, alter or modify these legal terms. Any changes to these legal terms will be posted on this Site and any use by you of this Site after any such changes have been posted shall be deemed to indicate your agreement to the modified legal terms, but will not affect any orders already placed by you. If you do not agree to the modified legal terms, you should cease use of this Site.
These legal terms shall be governed by and interpreted in accordance with the courts of England and Wales. The courts of England and Wales shall have non-exclusive jurisdiction to hear all disputes arising in connection with these conditions.